International Journal of Health Care Quality Assurance: Volume 13 Issue 4
Addressing the issues of management and quality
Table of contents
The patient care development programme: organisational development through user and staff involvement
Patrick Hill, Alex O’Grady, Bruce Millar, Kathryn BoswellA number of approaches have been developed in recent years to try effectively to engage service users in the process of planning and delivering health‐care services. The…
Causes of cost inefficiency in HMOs
Kris Siddharthan, Melissa Ahern, Robert RosenmanEstimates a total effects cost function using a national 1994 health maintenance organization (HMO) data set to examine and update findings related to HMO efficiency. The cost…
Clinical governance is “ACE” – using the EFQM Excellence Model to support baseline assessment
Karen Holland, Sharon FennellThe introduction of clinical governance in the “new NHS” means that National Health Service (NHS) organisations are now accountable for the quality of the services they provide to…
Patient participation requires a change of attitude in health care
Ingrid Hage EnehaugA partnership is founded on equality and mutual respect. In health care there is no balance of power between the patient and the health‐care professional. To be able to create…
Achieving clinical governance in Women’s Services through the use of the EFQM Excellence Model
Sue JacksonFollowing a brief explanation of the concepts inherent within the European Foundation for Quality Management Excellence Model, the experience of using the framework as a mechanism…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar