International Journal of Health Care Quality Assurance: Volume 13 Issue 6
Addressing the issues of management and quality
Table of contents
Junior doctors’ views on clinical audit – has anything changed?
Jacqui Nettleton, Alan IrelandA postal questionnaire survey of junior doctors’ views was conducted in a large acute hospital in the south‐east of England, amongst 146 junior medical staff recorded as being…
Quality management in German health care – the EFQM Excellence Model
Johannes Moeller, Jochen Breinlinger‐O’Reilly, John ElserA brief insight into the issues affecting German health care is given. Namely, upward pressure on costs leads to increasing expenditure within health care and downward pressure…
Addicted to quality – winning the Dutch Quality Award based on the EFQM Model
U.W. Nabitz, J.A. WalburgThe Jellinek Center is a treatment service for prevention, care and cure of clients with addiction problems. Ten years ago the first quality improvement program was started. In…
Quality system based on the standard SFS‐EN ISO 9002 in Kuopio University Hospital
Viljo RissanenKuopio University Hospital, situated within middle‐east Finland, adopted the ISO 9002 standard as its quality system and gained formal certification in March 1999. The rationale…
Comparing patients’ experience of mental health services in England: a five‐Trust survey
Yvonne Webb, Paul Clifford, Vanessa Fowler, Celia Morgan, Marie HansonThe implementation of the Care Programme Approach (CPA) in English mental health services has been slow to proceed despite general support, both in England and in other countries…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar