International Journal of Health Care Quality Assurance: Volume 14 Issue 1
Addressing the issues of management and quality
Table of contents
Statistical measures of customer satisfaction for health care quality assurance: a case study
M.A.A. Hasin, Roongrat Seeluangsawat, M.A. ShareefWhile applications of TQM tools and techniques in health care service industry are widely advocated, determination of customer satisfaction and factors of dissatisfaction in the…
The relationship between team and organisational learning
Janette BennettCurrent government policy requires that all acute Trusts will have an Electronic Patient Record (EPR) by 2005 but there is no additional funding for such expensive technology…
Integrated systems design for customer focused health care performance measurement: a strategic service unit approach
Allen E. Smith, Kerry D. SwinehartThe health care industry can expect an expanding need to measure and report the quality of performance and related outcomes. This article presents a flexible application…
Quality improvement in the care of patients with hip fracture
Inger HallströmThe objective of the project was to achieve enhanced quality and efficiency of care to patients with hip fracture in an orthopaedic department at a county hospital in southern…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar