International Journal of Health Care Quality Assurance: Volume 14 Issue 3
Addressing the issues of management and quality
Table of contents
Modified importance‐performance analysis: an application to hospitals
Ugur Yavas, Donald J. ShemwellThis paper seeks to investigate the reasons why, in an increasingly competitive health care milieu, patients choose certain hospitals over others. It introduces the modified…
Information as a distinct dimension for satisfaction assessment of outpatient psychiatric services
Michel Perreault, Theodora E. Katerelos, Stéphane Sabourin, Pierre Leichner, Julie DesmaraisThe purpose of this study is to verify whether information on services would appear as a distinct dimension of satisfaction in a multidimensional scale. Data collection was…
The pursuit of excellence is not optional in the voluntary sector, it is essential
Barbara Dunn, Stephen MathewsThis paper outlines the continuous improvement journey of a voluntary organisation. The significant level of organisational growth and improving quality of services described is…
How service users become empowered in human service organizations: the empowerment model
Michael J. Holosko, Donald R. Leslie, D. Rosemary CassanoThis article presents an empowerment model (EM) to be used by service users in human service organizations (HSOs). The EM is a structure for service user input to be integrated…
Improving general practitioners’ assessment and management of suicide risk
Roger Paxton, Fiona MacDonald, Rory Allott, Peter Mitford, Susan Proctor, Margaret SmithStandards for assessing and managing suicide risk were developed and incorporated into a guidance manual for general practitioners. The effects of the manual on opinions and…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar