International Journal of Health Care Quality Assurance: Volume 14 Issue 6
Addressing the issues of management and quality
Table of contents
Developing network‐based services in the NHS
Maxine ConnerNetworks, based upon informal relationships, have ensured that care was delivered to patients for many years. This informal organisation of care, based upon personal…
Integrating knowledge workers and the organization: the role of IT
Nilmini Wickramasinghe, Michael J. GinzbergAgency theory is primarily concerned with the relationship between the principal (employer/purchaser) and the agent (employee/contractor) in the issue of goal‐aligned behavior…
Redesign of healthcare processes classification to improve the processes of gathering information and data processing on professional and organisational quality in healthcare
Slavica A. Ritonja, Zvonko HocevarOne of the most important instruments for gathering information and processing data relating to professional and organisational quality in health systems is “healthcare processes…
An analysis of service quality at a student health center
Cem Canel, Elizabeth A. Anderson FletcherThis study provides an analysis of the quality of service provided by a university health care center. Students’ expectations and perceptions of the center’s services are…
Evaluation of a program to improve the prescription‐writing quality in hospital
Patrice François, Dominique Bertrand, Jose Labarere, Magali Fourny, Jean CalopThis paper aims to evaluate the effectiveness of a program designed to improve the quality of drug prescription‐writing at a university hospital in France. Improvement actions…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar