International Journal of Health Care Quality Assurance: Volume 15 Issue 4
Addressing the issues of management and quality
Table of contents
Application of the balanced score‐card concept to develop a conceptual framework to measure facilities management performance within NHS facilities
Dilanthi Amaratunga, Richard Haigh, Marjan Sarshar, David BaldryThis paper discusses the application of the balanced score‐card (BSC) concept as a widely used management framework for optimal measurement of organisational performance within…
Using collaborative improvement in a single organisation: improving anti‐coagulant care
Sarah Fraser, Tim Wilson, Ken Burch, Mary‐Ann Osborne, Martin KnightleyImprovements were delivered in the care of patients on anti‐coagulants through a collaborative improvement methodology within one primary care organisation. Although a key…
An efficiency study for a student health center
Cem Canel, Sukran KadipasaogluThis study provides an analysis of the quality of service provided by a university health‐care center. Statistical process control charts are used to investigate the time spent by…
Developing a best practices psychosocial rehabilitation principles template
Dan NoonanThe author, who works in the field of health care, identifies the development of an innovative best practices psychosocial rehabilitation principles template, which provides both…
ISO 9001 certification of a hospital cornea bank
Pascale Pascal, Alain Chalochet, Odile DamourThe Tissue and Cell Bank of the HCL (Hospices Civils de Lyon) has, since 10 June 1999, consisted of the Skin Substitutes Laboratory (Laboratoire des Substituts Cutanés (LSC)) and…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar