International Journal of Health Care Quality Assurance: Volume 15 Issue 5
Addressing the issues of management and quality
Table of contents
How to run an effective improvement collaborative
John ØvretveitStates that the NHS is using a “collaborative” method as part of its plans to carry out widespread improvements in care. Explains that a collaborative is a group of practitioners…
Assessing the quality of physiotherapy services using Servqual
Adrienne Curry, Emma SinclairThis paper continues to test the hypothesis as to the applicability of the Servqual model to the public sector. Research was undertaken using the model to assess the quality of…
Service quality measurement in a medical imaging department
Joseph C.H. WongThis project evaluates the quality of service provided for ambulatory clients at the Bone Densitometry Unit in the Royal Brisbane Hospital using the Servqual instrument. Every…
Managing complexity: acknowledge the attraction patterns by supporting sensemaking and allowing the quality system to serve as the panoptic system
Eva LindbergThis paper is of a theoretical type ending with a model describing the frame and function of a quality system. Quality in health care is largely dependent on the behaviour and…
Improving through inspecting: pharmaceutical inspectors in nursing homes
Roger Paxton, M.N. AsgharEnglish health authorities are required to inspect pharmaceutical practice in registered nursing homes within their area. The inspection process provides opportunities to improve…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar