International Journal of Health Care Quality Assurance: Volume 16 Issue 2
Addressing the issues of management and quality
Table of contents
An investigation of the suitability of the EFQM Excellence Model for a pharmacy department within an NHS Trust
Ann StewartExplores whether the EFQM Excellence Model provides a suitable framework for quality management within the pharmacy department at Hope Hospital, Salford Royal Hospitals NHS Trust…
Living in the new age: using collaborative digital technology to deliver health care improvement
Maxine Conner, Phyllis FinnemoreStates that finding an effective method for helping teams to make better use of time is critical to the delivery of the current policy agenda within the UK National Health Service…
Self‐referral to specialists – a dodgy proposition
Ravinder P.S. Makkar, Amitabh Monga, Anju Arora, Surabhi Mukhopadhyay, Ajay Kr. GuptaPatients are often ill‐equipped to know which speciality to choose for their health problem. Especially in the presence of non‐specific symptoms, choosing the right specialist…
Using clinical risk management as a means of enhancing patient safety: the Irish experience
John McElhinney, Orla HeffernanThis paper outlines the process and context in which the Clinical Risk Modification Project at Sligo Hospital, Ireland was established and focuses on the issues encountered from…
Success factors for implementation of the balanced scorecard in a NHS multi‐agency setting
Zoe Radnor, Bill LovellEven though the balanced scorecard (BSC) has become a highly popular performance management tool, usage in local public sector National Health Service (NHS) organisations is still…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar