International Journal of Health Care Quality Assurance: Volume 16 Issue 5

Risk reduction in general practice: the impacts of technology

States that risk and risk management in general practice in the UK are now integral parts of the clinical effectiveness and clinical governance agenda, rather than being primarily…

Paediatric home care for acute illness: III. Parental views

Parental satisfaction with paediatric home care has previously been found to be high and the results presented here confirm this finding. This study is unique in that a well…

Customer relationship management and QM maturity: an examination of impacts in the health‐care and non‐health‐care setting

Investigates the relationships between organizational adoption and extent of use of quality management (QM) programs and customer relationship management systems (CRM) in…

Quality improvement in German and UK care homes

This paper reports on data from two linked studies in the UK and Germany which evaluated the potential of a quality management system, Qual A Sess, to play a role in…

Assessing the impact of cost control strategies on Swedish physicians’ practice behaviour

Examines trends among Swedish physicians since the introduction of internal market reforms in the delivery of health care and assesses the impact of the use of a performance‐based…

New performance and quality requirements in the field of operating room garments (non‐active medical devices)

In the area of technical textiles, the products depend mainly on advanced materials and these, on the other hand, depend on textile know‐how. Textile materials in the health‐care…

Canada

Australasia

Total Performance Scorecard: Redefining Management to Achieve Performance with Integrity

Work-Based Learning in Primary Care

World Health Organization

Ireland

The Americas

USA

Patient-centred Medicine (2nd ed.)

Supervision and Support in Primary Care

Regulating the Health Professions

Europe

Back to basics with W. Edwards Deming

UK