International Journal of Health Care Quality Assurance: Volume 17 Issue 4

Physicians' perceptions of possibilities and obstacles prior to implementing a computerised drug prescribing support system

P. Bastholm Rahmner, E. Andersén‐Karlsson, T. Arnhjort, M. Eliasson, L.‐L. Gustafsson, L. Jacobsson, M.‐L. Ovesjö, U. Rosenqvist, S. Sjöviker, G. Tomson, I. Holmström

Seeks to identify physicians' perceptions of possibilities and obstacles prior to implementing a computerised drug prescribing support system. Details a descriptive, qualitative…

Optimising value and quality in general practice within the primary health care sector through relationship marketing: a conceptual framework

Manjit K. Bansal

Discusses the rationale of applying relationship marketing and service quality concepts within the primary health care sector. The use of relational strategies in general…

The impact of hospital discharge on inappropriate hospital stay

Lambert J.G.G. Panis, Frank W.S.M. Verheggen, Peter Pop, Martin H. Prins

Appropriate hospital stay should be effective, efficient and tailored to patient needs. Previous studies have found that on average 20 per cent of hospital stay is inappropriate…

A framework for the application of knowledge technology to the management of diseases

F.M.E. Uzoka, J.O. Famuyiwa

Medical diagnosis and treatment constitute a network of inter‐related processes. The conventional method of medical diagnosis and treatment of diseases involves a state space…

What's important in choosing a primary care physician: an analysis of consumer response

Nabil Razzouk, Victoria Seitz, Janet Marie Webb

Given the growth of health maintenance organizations and preferred physician organizations, the purpose of this study was to determine the salient factors considered when choosing…

Empathy: towards a conceptual framework for health professionals

Pauline Irving, David Dickson

Effective provider‐patient communication and the relationships that it supports are located at the centre of quality health‐care delivery. The patient‐centred approach is…

Measuring asthma patient satisfaction in Sweden using partial least squares

Eva Pilman, Anna Ovanfors, Johan Brun, Göran Karlsson, Christin Prütz, Anders Westlund

Examines the relationships between different aspects involved in asthma treatment. Analyses each aspect's impact on overall patient satisfaction with asthma treatment. Also…

Making health predictions: can we really be so accurate?

Sue Jackson