International Journal of Health Care Quality Assurance: Volume 17 Issue 7

Formulating a health quality improvement strategy for a developing country

John Øvretveit

The purpose of this paper is to present the idea of a national health quality plan as a way of mobilising and organising effort towards quality improvement, and stimulate debate…

Measuring service quality provision within an eating disorders context

Desmond Doran, Peter Smith

Traditionally, research concerning quality measurement and improvement has centred on manufacturing and industrial sectors. In the last decade, however, the focus has turned to…

A critique of emerging European legislation in the pharmaceutical industry: a clinical trials analysis

Elizabeth Murray, Rodney McAdam, Moira T. Burke

The objective of this paper is to critique emerging legislation in the pharmaceutical industry, focusing on the clinical trials sector. Possible changes are identified and…

Relationship between malpractice claims and medical care quality

Wen‐Chen Tsai, Pei‐Tseng Kung, Yi‐Ju Chiang

The purpose of this paper was to examine the relationship between medical malpractice claims and medical care quality in Taiwan. The Delphi technique with an expert panel was used…

Developing service quality in mental health services

Louise Bell

Through a literature review, this paper demonstrates that there is a lack of knowledge about quality management within the mental health services. Ideas about quality from the…

Quality and more quality

Robin Gourlay

Awards for Excellence

In appreciation of Barbara Morris – my supervisor, mentor and good friend

Louise Bell

Call for papers

Note from the publisher

Rebecca Marsh