International Journal of Health Care Quality Assurance: Volume 18 Issue 2
Addressing the issues of management and quality
Table of contents
Determining positivity of alcohol abuse by Taguchi methods
Tolga Taner, Jiju AntonyAims to establish the critical score and screening accuracy of the CAGE Questionnaire in three treatment settings – primary health care, walk‐in (triage) clinic and the emergency…
Patient‐centred quality improvement audit
Reva Berman Brown, Louise BellThis article aims to describe the research process, and the development of the instrument now employed in auditing patients' perceptions of quality improvement in a community…
The impact of service user involvement in research
Virginia Minogue, Jean Boness, Ann Brown, John GirdlestoneThere are many examples of consumer involvement in NHS research but few studies have examined the impact of this on service development or the research process. This study…
Sampling for quality assurance of grading decisions in diabetic retinopathy screening: Designing the system to detect errors
Jim SlatteryTo evaluate various designs for a quality assurance system to detect and control human errors in a national screening programme for diabetic retinopathy.
Risk management strategies in physical therapy: documentation to avoid malpractice
Morey Kolber, Ann M. LucadoThis article aims to highlight the importance of a complete and accurate medical record as it pertains to potential risk exposure in the outpatient physical therapy profession.
Employee care, a vital antecedent to customer care in the health care industry: An exploratory investigation of the employee satisfaction construct at North East Alabama Regional Medical Center
Martin O'NeillThe paper reports on the conceptualization and measurement of the employee satisfaction construct at North East Alabama Regional Medical Center (RMC), Anniston, Alabama. The study…
Procurement performance measurement system in the health care industry
Arun Kumar, Linet Ozdamar, Chai Peng NgThe rising operating cost of providing healthcare is of concern to health care providers. As such, measurement of procurement performance will enable competitive advantage and…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar