International Journal of Health Care Quality Assurance: Volume 18 Issue 6

Quality evaluation in health care services based on customer‐provider relationships

To develop a framework for evaluating the quality of Portuguese health care organisations based on the relationship between customers and providers, to define key variables…

Technology usage, quality management system, and service quality in Thailand

This article aims to explore the relationship between technology and quality management for enhancing Thai hospital service quality.

Patient satisfaction under managed care

In the USA, health maintenance organizations (HMOs) have pledged to control health care costs. Many patients have complained about the quality of care under the HMO regime and…

Benchmarking patient improvement in physical therapy with data envelopment analysis

The purpose of this article is to present a case study that documents how management science techniques (in particular data envelopment analysis) can be applied to performance…

Value‐added benefits of technology: E‐procurement and e‐commerce related to the health care industry

To provide insights into the current supply chain for original equipment manufacturers (OEM) in the radiology diagnostic imaging equipment business. As is common in many…

Preliminary outcomes and cost‐benefit analysis of a community hospital emergency department screening and referral program for patients aged 75 or more

The purpose of this article is to report preliminary outcome and cost‐benefit results for a patient safety quality improvement program intended to improve outcomes for patients…

Third World Health – Hostage to First World Health

Delivering Quality in the NHS

United Kingdom

Pakistan

Americas

Representing Health

Statutory and Mandatory Training in Health and Social Care: A Toolkit for Good Practice

World Health Organisation

Africa

Quality assurance frameworks

Australia