International Journal of Health Care Quality Assurance: Volume 19 Issue 1
Addressing the issues of management and quality
Table of contents
Customer satisfaction
Rade B. VukmirThis paper seeks to present an analysis of the literature examining objective information concerning the subject of customer service, as it applies to the current medical…
Evidence‐based implementation of evidence‐based guidelines
Steven DohertyThere is evidence that some strategies for guideline implementation are more successful than others. This paper aims to describe the process of developing an evidence‐based…
British out‐of‐hours primary and community care: a review of the literature
Keith HurstThis out‐of‐hours primary and community care services (more recently called unscheduled care) literature review sets out to build on the foundations set by earlier publications by…
The quality of health care and patient satisfaction: An exploratory investigation of the 5Qs model at some Egyptian and Jordanian medical clinics
Mosad ZineldinTo examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Egypt and Jordan evaluate quality of health…
Health‐care process improvement decisions: a systems perspective
Paul Walley, Kate Silvester, Shaun MountfordThe paper seeks to investigate decision‐making processes within hospital improvement activity, to understand how performance measurement systems influence decisions and…
Research, audit and quality improvement
Roger Paxton, Paula Whitty, Ali Zaatar, Andrew Fairbairn, Jane LothianThe purpose of this article is to clarify the distinction between research and audit, and propose appropriate regulatory arrangements for audit and related activities.
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar