International Journal of Health Care Quality Assurance: Volume 19 Issue 4
Addressing the issues of management and quality
Table of contents
Viewing Kaiser Permanente via the logistician lens
Denis R. TowillThe aim of this paper is to undertake a holistic comparison between NHS and Kaiser Permanente (KP) healthcare delivery systems.
Pathways, networks and choice in health care
Justin Keen, Jeanette Moore, Robert WestThe purpose of the paper is to present an alternative to the supply chain model of health care delivery that currently informs most thinking about the design of care processes.
Touch‐screen versus paper‐and‐pen questionnaires: Effects on patients' evaluations of quality of care
Bodil Wilde LarssonThe aim of the paper is to compare the computer administration method (touch‐screen) with the original paper‐and‐pen approach when measuring patients' perceptions of care quality.
Using the balanced scorecard to measure Chinese and Japanese hospital performance
Xiao‐yun Chen, Kazunobu Yamauchi, Ken Kato, Akio Nishimura, Katuski ItoThe objective of the paper is to confirm the feasibility and value of using the balanced scorecard (BSC) to measure performance in two hospitals in different countries.
HACCP and the management of healthcare associated infections: Are there lessons to be learnt from other industries?
Chris GriffithHospital cleaning and healthcare associated infections (HCAIs) continue to attract adverse media attention and consumer concern. Parallels exist with similar publicity relating to…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar