International Journal of Health Care Quality Assurance: Volume 21 Issue 5
Addressing the issues of management and quality
Table of contents
Stakeholder approach for evaluating organizational change projects
Antti Peltokorpi, Antti Alho, Jaakko Kujala, Johanna Aitamurto, Petri ParvinenThis paper aims to create a model for evaluating organizational change initiatives from a stakeholder resistance viewpoint.
Health care accreditation surveyor styles typology
David Greenfield, Jeffrey Braithwaite, Marjorie PawseyThis paper aims to investigate how health care accreditation surveyors enact their role with a view to identifying a surveyor styles typology.
Eliminating US hospital medical errors
Sameer Kumar, Marc SteinebachHealthcare costs in the USA have continued to rise steadily since the 1980s. Medical errors are one of the major causes of deaths and injuries of thousands of patients every year…
Care programmes and integrated care pathways
Tom C.M. Joosten, Inge M.B. Bongers, Ir Bert R. MeijboomThe article discusses how care programmes and integrated care pathways can be linked, finding ways to improve healthcare process professional and logistical quality from a supply…
Dismissing the disgruntled: Swedish patient complaints management
Alexandra KentOver the past decade the Swedish system for dealing with patient complaints has come under increasingly intense scrutiny from both healthcare providers and consumers. This article…
LQAS usefulness in an emergency department
Susana Granado de la Orden, Cristina Rodríguez‐Rieiro, Amaya Sánchez‐Gómez, Ana Chacón García, Tomás Hernández‐Fernández, Ángel Abad Revilla, Dolores Vigil Escribano, Paz Rodríguez PérezThis paper aims to explore lot quality assurance sampling (LQAS) applicability and usefulness in the evaluation of quality indicators in a hospital emergency department (ED) and…
The role of expectations in patients' hospital assessments: A Turkish university hospital example
Coskun Bakar, H. Seval Akgün, A.F. Al AssafThis paper aims to conduct a preliminary assessment of patient attitudes regarding important aspects of service dimensions using SERVQUAL. Design/methodology/approach – The…
Developing a Japanese hospital physician satisfaction scale
Makiko Ozaki, Seiji Bito, Shinji MatsumuraHospital physician shortages are widely recognized as a national problem in Japan. Although physician job satisfaction has a relationship with service quality and physician…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar