International Journal of Health Care Quality Assurance: Volume 22 Issue 5
Addressing the issues of management and quality
Table of contents
Testing some major determinants for hospital innovation success
Maria do Carmo Caccia‐Bava, Valerie C.K. Guimaraes, Tor GuimaraesHospitals have adopted new policies, methods and technologies to change their processes, improve services, and support other organizational changes necessary for better…
Service quality in health care setting
Wan Edura Wan Rashid, Hj. Kamaruzaman JusoffThis paper attempts to explore the concept of service quality in a health care setting.
Evaluation of hospital service level agreements
Rieneke G. Berbée, Paul Gemmel, Brenda Droesbeke, Hugo Casteleyn, Darline VandaeleThe purpose of the paper is to evaluate the development and use of service level agreements (SLAs) in a Belgian hospital from a client's point of view.
Culture and quality care perceptions in a Pakistani hospital
Fauziah Rabbani, S.M. Wasim Jafri, Farhat Abbas, Firdous Jahan, Nadir Ali Syed, Gregory Pappas, Syed Iqbal Azam, Mats Brommels, Göran TomsonOrganizational culture is a determinant for quality improvement. This paper aims to assess organizational culture in a hospital setting, understand its relationship with…
Customer focus in breast cancer screening services
Andreas ButtimerThe purpose of the paper is to demonstrate how a generic value chain and customer focused system as demonstrated by the Scottish and Irish breast screening programmes can be used…
Patient satisfaction with an emergency department psychiatric service
Claire O'Regan, Martina RyanThe purpose of this paper is to measure the rate of satisfaction of the sample population with an emergency department psychiatric service and to explore in open‐ended questions…
Maximising safety of cataract surgery training: Improving patient safety by reducing cataract surgery complication rates
E‐Shawn GohCataract surgery is a highly successful, high‐volume surgery, hence reducing surgical complications are imperative for organizations to deliver cost‐effective, high‐quality…
Drug quality in South Africa: perceptions of key players involved in medicines distribution
Aarti Patel, Pauline Norris, Robin Gauld, Thomas RadesSubstandard medicines contribute to poor public health and affect development, especially in the developing world. However knowledge of how manufacturers, distributors and…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar