International Journal of Health Care Quality Assurance: Volume 23 Issue 2
Addressing the issues of management and quality
Table of contents
Assessing operational effectiveness in healthcare organizations: a systematic approach
Carlos F. Gomes, Mahmoud M. Yasin, Yousef YasinThe purpose of this paper is to propose a systematic approach to measuring, tracking, monitoring and continuously improving efficiency, availability and quality in healthcare…
Benefits of participating in accreditation surveying
Judith Lancaster, Jeffrey Braithwaite, David GreenfieldThis paper aims to explore how surveying benefits accreditation surveyors and the organisations in which they are regularly employed. The purpose is to examine from the…
A hands‐on experience of the voice of customer analysis in maternity care from Iran
Siamak Aghlmand, Aboulfath Lameei, Rhonda SmallThe purpose of this paper is to describe the use of voice of customer (VoC) analysis in a maternity care case study, where the aim was to identify the most important requirements…
Measuring perceived quality of health care services in India
Ritu NarangThe objective of this paper is to understand the perception of patients towards health care services in Lucknow based on the 20‐item scale
Softer perspectives on enhancing the patient experience using IS/IT
Udechukwu Ojiako, Stuart Maguire, Lenny Koh, Tracey Grainger, Dave WainwrightThis paper aims to argue that the implementation of the Choose and Book system has failed due to the inability of project sponsors to appreciate the complex and far‐reaching…
Emotional predictors of consumer's satisfaction with healthcare public services
Helena Vinagre, José NevesThe aim of this paper is to test empirically a framework that contributes to the understanding of patients' satisfaction by estimating the relationships between the satisfaction…
Quality of care and patient satisfaction: a new theoretical and methodological approach
Gerry Larsson, Bodil Wilde‐LarssonThe paper's purpose is to develop a care‐context adapted version of the emotional stress reaction questionnaire (ESRQ), which is based on the cognitive‐phenomenological writings…
Referral pathways of patients with gallstones: A potential source of financial waste in the UK National Health Service?
David Borowski, Margaret Knox, Venkat Kanakala, Stuart Richardson, Keith Seymour, Stephen Attwood, Bary SlaterGallstone‐related illnesses are one of the most common reasons for emergency hospital admissions, often with serious complications. Standard treatment of uncomplicated…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar