International Journal of Health Care Quality Assurance: Volume 24 Issue 2
Addressing the issues of management and quality
Table of contents
Swedish healthcare management practices and quality improvement work: development trends
Mattias Elg, Jesper Stenberg, Peter Kammerlind, Sofia Tullberg, Jesper OlssonThe purpose of this paper is to empirically examine developmental trends in healthcare organisation management practice and improvement work.
The birth satisfaction scale
Caroline Hollins Martin, Valerie FlemingThe purpose of this paper is to develop a psychometric scale – the birth satisfaction scale (BSS) – for assessing women's birth perceptions.
Patient safety analyses using Lombardy administrative archives
Pietro Giorgio LovaglioThe purpose of this paper is to discuss strategies for benchmarking patient safety using Lombardy region administrative archives. Patient safety indicators and statistical methods…
Service quality in alcohol treatment: A research note
Sheilagh M. Resnick, Mark D. GriffithsThe purpose of this paper is to evaluate service quality in a UK privately funded alcohol treatment clinic.
Lone voices have an emotional content: focussing on mental health service user and carer involvement
Sherrie Hitchen, Mary Watkins, Graham R. Williamson, Susan Ambury, Gillian Bemrose, David Cook, Maureen TaylorThe purpose of this paper is to describe learning gained from involving service users and carers as researchers in an action research study. The researchers aimed to introduce…
Patient, staff and physician satisfaction: a new model, instrument and their implications
Anne S. York, Kim A. McCarthyCustomer satisfaction's importance is well‐documented in the marketing literature and is rapidly gaining wide acceptance in the healthcare industry. The purpose of this paper is…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar