International Journal of Health Care Quality Assurance: Volume 26 Issue 5
Addressing the issues of management and quality
Table of contents
Measuring patients' satisfaction with pharmaceutical services at a public hospital in Qatar
Imran Fahmi Khudair, Syed Asif RazaThe aim of this paper is to study pharmacy service impact on patient satisfaction and to determine what factors saliently link with pharmaceutical service performance at Hamad…
Teamwork, organizational learning, patient safety and job outcomes
Swee C. Goh, Christopher Chan, Craig KuziemskyThis article aims to encourage healthcare administrators to consider the learning organization concept and foster collaborative learning among teams in their attempt to improve…
Experienced and potential medical tourists' service quality expectations
Michael Guiry, Jeannie J. Scott, David G. VequistThe paper's aim is to compare experienced and potential US medical tourists' foreign health service‐quality expectations.
Co‐worker characteristics and nurses' safety‐climate perceptions
Kathleen Abrahamson, Rangaraj Ramanujam, James G. AndersonPrevious research indicates that nurses' safety‐climate perceptions are influenced by individual nurse characteristics, leadership, staffing levels and workplace structure. No…
A decision support model for prescribing internal cardiac defibrillators
Eric L. Bloomfield, James Kauten, Mel Ocampo, James C. McGhee, Fred KusumotoAutomatic internal cardiac defibrillators have various indications for placement. However, some patients may not fully benefit from this technology and the devices are expensive…
Improvements of postnatal care are required by Swedish fathers
Margareta Johansson, Christine Rubertsson, Ingela Rådestad, Ingegerd HildingssonThis paper has two main aims: to explore fathers' postnatal care experiences with a specific focus on deficiencies and to investigate which service deficiencies remained important…
Service quality in healthcare institutions: establishing the gaps for policy action
Aaron A. Abuosi, Roger A. AtingaThe authors seek to examine two key issues: to assess patients' hospital service quality perceptions and expectation using SERVQUAL; and to outline the distinct concepts used to…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar