International Journal of Health Care Quality Assurance: Volume 27 Issue 5

Strategic action grids: a study in Indian hospitals

Panchapakesan Padma, Prakash Sai Lokachari, Rajendran Chandrasekharan

The purpose of this paper is to provide strategic recommendations to Indian hospital administrators for improving service quality by analysing performance dimensions and the…

Point-of-care glucose testing: on-site competency assessment

Jaray Tongtoyai, Panutsaya Tientadakul, Wimol Chinswangwatanakul, Nisarat Opartkiattikul

The purpose of this pilot paper is to use on-site assessment to determine common non-compliance in point-of-care (POC) glucose testing, deficiencies that should be improved by the…

Paperless reporting and electronically verifying clinical investigations

Cheng Hung Sun, Thomas Lew, Doris Tan, Shu Yin Hoi, Raj Khandan and, Choo Hwee Poi, Reddy Surender, Shirley Tay, Gervais Wan, Y.S. Lee, Lee Lee Lim, Handi Solikin, Samuel Yeak

The purpose of this paper is to outline considerations and steps taken to introduce electronic reporting and verification from systems design and multidisciplinary collaborations…

Dissemination strategy for Lean thinking in health care

Petra Dannapfel, Bozena Poksinska, Kristin Thomas

– The purpose of this paper is to contribute to knowledge about dissemination strategies for Lean thinking throughout multiple healthcare organisations.

Interdisciplinary HIV care – patient perceptions

Brandon Vachirasudlekha, Agnes Cha, Leonard Berkowitz, Bupendra Shah

The purpose of this paper is to gauge patients’ service perceptions of an interdisciplinary human immunodeficiency virus (HIV) clinic, which uses infectious disease physicians…

Trends in patient perception of hospital care quality

Pierre Batailler, Patrice François, Van Mô Dang, Elodie Sellier, Jean-Philippe Vittoz, Arnaud Seigneurin, Jose Labarere

– The purpose of this paper is to investigate trends in patient hospital quality perceptions between 1999 and 2010.

Improvements in neonatal care; using experience-based co-design

Susanne Maria Kristina Gustavsson

– The purpose of this paper is to identify and improve patient care processes by collaborating patients, relatives and healthcare professionals.

Influence of leadership on quality nursing care

Luis Mendes, Maria de Jesus José Gil Fradique

– The purpose of this paper is to investigate the extent to which nursing leadership, perceived by nursing staff, influences nursing quality.

Learning from our internal and external customers

Keith Hurst