International Journal of Health Care Quality Assurance: Volume 27 Issue 6

Universal Health Coverage Scheme impact on well-being in rural Thailand

Farung Mee-Udon

The purpose of this paper is to investigate the extent to which the Thai Universal Healthcare Insurance Coverage Scheme (UC) has contributed to villagers’ well-being in the…

Differences in quality of life between pediatric sickle cell patients who used hydroxyurea and those who did not

Emmanuel Nwenyi, Joan Leafman, Kathleen Mathieson, Nkonye Ezeobah

The purpose of this paper is to examine the differences in quality of life (QoL) between two groups of pediatric sickle cell patients: those who used hydroxyurea and those who…

Illusion or delusion – Lean management in the health sector

Bryan McIntosh, Bruce Sheppy, Ivan Cohen

There has been considerable interest in the implementation of practices imported from manufacturing into healthcare as a solution to rising healthcare spending and disappointing…

An integrated approach for prioritized process improvement

Gangaraju Vanteddu, Charles D. McAllister

The purpose of this paper is to propose an integrated framework to simultaneously identify and improve healthcare processes that are important from the healthcare provider's and…

Regulating healthcare complaints: a literature review

Fleur Beaupert, Terry Carney, Mary Chiarella, Claudette Satchell, Merrilyn Walton, Belinda Bennett, Patrick Kelly

– The purpose of this paper is to explore approaches to the regulation of healthcare complaints and disciplinary processes.

College clinic service quality and patient satisfaction

Pankaj Deshwal, Vini Ranjan, Geetika Mittal

The purpose of this paper is to identify the service quality dimensions that play an important role in patient satisfaction in campus clinics in Delhi; assess student satisfaction…

Medical record-keeping and patient perception of hospital care quality

Van Mô Dang, Patrice François, Pierre Batailler, Arnaud Seigneurin, Jean-Philippe Vittoz, Elodie Sellier, José Labarère

Medical record represents the main information support used by healthcare providers. The purpose of this paper is to examine whether patient perception of hospital care quality…

Essentials of total quality management: a meta-analysis

Ali Mohammad Mosadeghrad

– The purpose of this paper is to identify critical successful factors for Total Quality Management (TQM) implementation.

Measuring and reporting service efficiency and effectiveness

Keith Hurst