International Journal of Health Care Quality Assurance: Volume 28 Issue 7

Using fuzzy gap analysis to measure service quality of medical tourism in Taiwan

Li-Hsing Ho, Shu-Yun Feng, Tieh-Min Yen

The purpose of this paper is intended to create a model to measure quality of service, using fuzzy linguistics to analyze the quality of service of medical tourism in Taiwan so as…

Healthy work environment – a challenge?

Pia Hannele Jansson von Vultée

In Sweden, leave due to sickness was high during the 1990s. The Swedish Social Insurance Agency was able to decrease sick days in the period between 2000 and 2010 but sick days…

Client satisfaction determinants in four Kenyan slums

Jonesmus Mutua Wambua, Regina Mbayaki, Paul Musya Munyao, Mark Mugo Kabue, Rose Mulindi, Patrick Mose Change, Rudia Ikamati, Ruth Jahonga, Rachel Ambalu, Wamae Maranga, Mildred Mudany

In Kenya, gaps exist in health service provision to slum residents, especially service availability and access to quality care. There is also little information on the health…

Factors affecting dental service quality

Mohammadkarim Bahadori, Mehdi Raadabadi, Ramin Ravangard, Donia Baldacchino

Measuring dental clinic service quality is the first and most important factor in improving care. The quality provided plays an important role in patient satisfaction. The purpose…

Key performance measures to control maintenance-associated HAIs

Stanley Njuangang, Champika Liyanage, Akintola Akintoye

The purpose of this paper is to improve overall healthcare maintenance (HM) service performance in NHS infection control (IC). Hence, the authors identify critical success factors…

Depression screening optimization in an academic rural setting

Sohaib Aleem, William C Torrey, Mathew S Duncan, Shoshana J Hort, John N Mecchella

Primary care plays a critical role in screening and management of depression. The purpose of this paper is to focus on leveraging the electronic health record (EHR) as well as…

The challenges to performance and sustaining mutual health organisations/health institutions: An exploratory study in Ghana

Augustine Adomah-Afari

The purpose of this paper is to explore challenges to the performance and sustainability of mutual health organisations (MHOs) and health institutions towards enhancing access to…

Performance improvement CME for quality: challenges inherent to the process

Farhan Saeed Vakani, Ronan O'Beirne

The purpose of this paper is to discuss the perspective debates upon the real-time challenges for a three-staged Performance Improvement Continuing Medical Education (PI-CME…

Editorial

Keith Hurst