International Journal of Health Care Quality Assurance: Volume 29 Issue 2

The impact of person-organization fit on innovative work behavior: The mediating effect of knowledge sharing behavior

Bilal Afsar

The direct relationship between person-organization (P-O) fit and employee’s positive work attitudes and behaviours have been well researched. However, there has been no study on…

Combined quality function deployment and logical framework analysis to improve quality of emergency care in Malta

Sandra Catherine Buttigieg, Prasanta Kumar Dey, Mary Rose Cassar

The purpose of this paper is to develop an integrated patient-focused analytical framework to improve quality of care in accident and emergency (A & E) unit of a Maltese…

Improving healthcare practice behaviors: An exploratory study identifying effective and ineffective behaviors in healthcare

David D. Van Fleet, Tim O Peterson

The purpose of this paper is to present the results of exploratory research designed to develop an awareness of healthcare behaviors, with a view toward improving the customer…

Advancing the Big Five of user-oriented care and accounting for its variations

Petri Kajonius, Ali Kazemi

Care process quality (i.e. how care is enacted by a care worker toward a client at the interpersonal level) is a strong predictor of satisfaction in a wide range of health care…

Five focus strategies to organize health care delivery

Antti Peltokorpi, Miika Linna, Tomi Malmström, Paulus Torkki, Paul Martin Lillrank

The focused factory is one of the concepts that decision-makers have adopted for improving health care delivery. However, disorganized definitions of focus have led to findings…

Lean and Six Sigma in acute care: a systematic review of reviews

Simon Deblois, Luigi Lepanto

The purpose of this paper is to present a systematic review of literature reviews, summarizing how Lean and Six Sigma management techniques have been implemented in acute care…

Performance management of the public healthcare services in Ireland: a review

Mohammed Mesabbah, Amr Arisha

Performance Management (PM) processes have become a potent part of strategic and service quality decisions in healthcare organisations. In 2005, the management of public…

Management of surgical instruments with radio frequency identification tags: A 27-month in hospital trial

Kaori Kusuda, Kazuhiko Yamashita, Akiko Ohnishi, Kiyohito Tanaka, Masaru Komino, Hiroshi Honda, Shinichi Tanaka, Takashi Okubo, Julien Tripette, Yuji Ohta

To prevent malpractices, medical staff has adopted inventory time-outs and/or checklists. Accurate inventory and maintenance of surgical instruments decreases the risk of…

How strange the change, from major to minor, with apologies to Ella Fitzgerald

Ian Callanan