International Journal of Health Care Quality Assurance: Volume 30 Issue 1

Editorial

Keith Hurst

Understanding performance management in primary care

Lisa Rogan, Ruth Boaden

Principal-agent theory (PAT) has been used to understand relationships among different professional groups and explain performance management between organisations, but is rarely…

Quality improvement in hospitals: barriers and facilitators

Dick E. Zoutman, B. Douglas Ford

The purpose of this paper is to examine quality improvement (QI) initiatives in acute care hospitals, the factors associated with success, and the impacts on patient care and…

Nursing home care quality: a cluster analysis

Vigdis Abrahamsen Grøndahl, Liv Berit Fagerli

The purpose of this paper is to explore potential differences in how nursing home residents rate care quality and to explore cluster characteristics.

Framework for establishing records control in hospitals as an ISO 9001 requirement

Lina Al-Qatawneh

The purpose of this paper is to present the process followed to control records in a Jordanian private community hospital as an ISO 9001:2008 standard requirement.

What drives continuous improvement project success in healthcare?

Paul Stelson, Joshua Hille, Chinweike Eseonu, Toni Doolen

The purpose of this paper is to present findings from a study of factors that affect continuous improvement (CI) project success in hospitals.

Factor selection for service quality evaluation: a hospital case study

Ahmad Ameryoun, Seyedvahid Najafi, Bayram Nejati-Zarnaqi, Seyed Omid Khalilifar, Mahdi Ajam, Ahmad Ansarimoghadam

The purpose of this paper is to develop a systematic approach to predict service quality dimension’s influence on service quality using a novel analysis based on data envelopment…

Measuring health literate discharge practices

Jennifer Innis, Jan Barnsley, Whitney Berta, Imtiaz Daniel

Health literate discharge practices meet patient and family health literacy needs in preparation for care transitions from hospital to home. The purpose of this paper is to…

Academic detailing among psychiatrists – feasibility and acceptability

Kamini Vasudev, Joel Lamoure, Michael Beyaert, Varinder Dua, David Dixon, Jason Eadie, Larissa Husarewych, Ragu Dhir, Jatinder Takhar

Research has shown that academic detailing (AD), which includes repeated in-person educational messages in an interactive format in a physician’s office, is among the most…