International Journal of Health Care Quality Assurance: Volume 30 Issue 6

Do you like jigsaws?

Ian Callanan

Reducing wrong intraocular lens implants in cataract surgery: 3 years of experience with the SEIPS framework in Singapore

Huey Peng Loh, Dirk Frans de Korne, Soon Phaik Chee, Ranjana Mathur

Wrong lens implants have been associated with the highest frequency of medical errors in cataract surgery. The purpose of this paper is to explore the use of the Systems…

Efficiency of inpatient orthopedic surgery in Japan: a medical claims database analysis

Yoshinori Nakata, Tatsuya Yoshimura, Yuichi Watanabe, Hiroshi Otake, Giichiro Oiso, Tomohiro Sawa

The purpose of this paper is to determine the characteristics of healthcare facilities that produce the most efficient inpatient orthopedic surgery using a large-scale medical…

Adjusting patients streaming initiated by a wait time threshold in emergency department for minimizing opportunity cost

Byungjoon B.J. Kim, Theodore R. Delbridge, Dawn B. Kendrick

Two different systems for streaming patients were considered to improve efficiency measures such as waiting times (WTs) and length of stay (LOS) for a current emergency department…

Interventions to support and develop clinician-researcher leadership in one health district

Margaret Fry, Anthony Dombkins

Clinical leadership, researcher capacity and a culture of clinical inquiry are needed in the clinical workforce. The purpose of this paper is to report on a program which was used…

Improving the quality of nutrition in pediatric trauma

Alice Wang, Helena Pelletier, Diana Calligan, Angela Coates, Karen Allison Bailey

Nutrition plays a key role in the recovery of pediatric trauma patients. A catabolic state in trauma patients may hinder recovery and inadequate nutrition may increase morbidity…

Satisfaction of tuberculosis patients with health services in Ghana: Views of healthcare professionals

Frank Bonsu, Felix Afutu, Nii Nortey Hanson-Nortey, Mary-Anne Ahiabu, Joshua Amo-Adjei

Within human services, client satisfaction is highly prioritised and considered a mark of responsiveness in service delivery. A large body of research has examined the concept of…

Patients’ expectations and solutions for improving primary diabetes care

Brigitte Vachon, Ai-Thuy Huynh, Mylaine Breton, Louise Quesnel, Michel Camirand, Jeannette Leblanc, Sylvie Tardif

The purpose of this paper is to document health care needs expressed by people living with diabetes, describe the solutions they envisaged for improving the quality of primary…

The importance of the evaluation of expectations and perceptions to improve the dental service quality

Juliana Rocha, Andres Pinto, Marilia Batista, Janice Simpson de Paula, Glaucia Ambrosano

The purpose of this paper is to evaluate the use of SERVQUAL to assess service quality in Dentistry, by evaluating patients’ expectations and perceptions of dental care and their…