International Journal of Health Care Quality Assurance: Volume 30 Issue 7

Editorial

Keith Hurst

Brand trust and image: effects on customer satisfaction

Sayed Hamid Khodadad Hosseini, Leila Behboudi

The purpose of this paper is to investigate brand trust and brand image effects on healthcare service users. Nowadays, managers and health activists are showing increased tendency…

Survey process quality: a question of healthcare manager approach

Petra Nilsson, Kerstin Blomqvist

The purpose of this paper is to explore how healthcare first-line managers think about and act regarding workplace survey processes.

The nursing quality indicator framework tool

Dawn Connolly, Fiona Wright

The purpose of this paper is to develop a nursing quality indicator (NQI) framework and provide a comprehensive reporting mechanism for nursing care.

Applying adult development theories to improvement science

Sofia Kjellström, Ann-Christine Andersson

The purpose of this paper is to address how adult development (AD) theories can contribute to quality improvement (QI).

Severe asthma: emergency care patient driven solutions

Karen Newell, Chris Corrigan, Geoffrey Punshon, Alison Leary

Patients with severe asthma were choosing not to use the emergency department (ED) in extremis and were self-medicating when experiencing severe asthma, putting their lives at…

Reducing inappropriate non-steroidal anti-inflammatory prescription in primary care patients with chronic kidney disease

David M. Keohane, Thomas Dennehy, Kenneth P. Keohane, Eamonn Shanahan

The purpose of this paper is to reduce inappropriate non-steroidal anti-inflammatory prescribing in primary care patients with chronic kidney disease (CKD). Once diagnosed, CKD…

Water, sanitation and hygiene in Jordan’s healthcare facilities

Yousef Saleh Khader

The purpose of this paper is to determine water availability, sanitation and hygiene (WSH) services, and healthcare waste management in Jordan healthcare facilities.

Evaluating health service quality: using importance performance analysis

Azar Izadi, Younes Jahani, Sima Rafiei, Ali Masoud, Leila Vali

Measuring healthcare service quality provides an objective guide for managers and policy makers to improve their services and patient satisfaction. Consequently, the purpose of…