International Journal of Health Care Quality Assurance: Volume 31 Issue 2

Forwards, backwards or paddling nowhere…

Ian Callanan

Measuring patient satisfaction with medical services using social media generated data

Simon Geletta

The purpose of this paper is to discuss the results of an effort to use social media generated data for measuring patient satisfaction with medical care services. Traditionally…

The NHS Bowel cancer screening programme achieves the anticipated survival improvement, but participation must be improved

David W. Borowski, Sarah Cawkwell, Syed M. Amir Zaidi, Matthew Toward, Nicola Maguire, Dharmendra K. Garg, Talvinder S. Gill

The NHS Bowel cancer screening programme (NHSBCSP) aims to reduce colorectal cancer (CRC) cumulative mortality by up to 23 per cent; long-term outcomes at national level are not…

Implementation of a nationwide electronic health record (EHR): The international experience in 13 countries

Leonidas L. Fragidis, Prodromos D. Chatzoglou

The purpose of this paper is to identify the best practices applied during the implementation process of a national electronic health record (EHR) system. Furthermore, the main…

Clinicians’ perception of the preventability of inpatient mortality

Robert Nash, Ramya Srinivasan, Bruno Kenway, James Quinn

The purpose of this paper is to assess whether clinicians have an accurate perception of the preventability of their patients’ mortality. Case note review estimates that…

Implementation of a multimodal patient safety improvement program “SafetyLEAP” in intensive care units: A cross-case study analysis

Chantal Backman, Paul C. Hebert, Alison Jennings, David Neilipovitz, Omar Choudhri, Akshai Iyengar, Romain Rigal, Alan J. Forster

Patient safety remains a top priority in healthcare. Many organizations have developed systems to monitor and prevent harm, and have invested in different approaches to quality…

Improving flow in the OR: How Lean process studies can lead to shorter stays in the recovery ward

Charles Hubert Blouin-Delisle, Renee Drolet, Serge Gagnon, Stephane Turcotte, Sylvie Boutet, Martin Coulombe, Eric Daneau

The purpose of this paper is to increase efficiency in ORs without affecting quality of care by improving the workflow processes. Administrative processes independent of the…

An interdisciplinary approach to improve surgical antimicrobial prophylaxis

Oisín Conaty, Leah Gaughan, Colum Downey, Noreen Carolan, Megan Joanne Brophy, Ruth Kavanagh, Deborah A.A. McNamara, Edmond Smyth, Karen Burns, Fidelma Fitzpatrick

The purpose of this paper is to improve surgical antimicrobial prophylaxis (SAP) prescribing in orthopaedic surgery using the model for improvement framework.

Enhancing hospital care of patients with cognitive impairment

Loretta M. Isaac, Elaine Buggy, Anita Sharma, Athena Karberis, Kim M. Maddock, Kathryn M. Weston

The patient-centred management of people with cognitive impairment admitted to acute health care facilities can be challenging. The TOP5 intervention utilises carers’ expert…