International Journal of Health Care Quality Assurance: Volume 31 Issue 8

Health care complaint journeys for system comparison

Marie Nagy, Mary Chiarella, Belinda Bennett, Merrilyn Walton, Terry Carney

The “patient journey” technique is one that has been used by health care providers to investigate the strengths and weaknesses of their service delivery. The purpose of this paper…

Factors associated with participation and completion of a survey-based study: Analysis of work conditions and quality improvement in primary care

Steven H. Yale, Hong Liang, John R. Schmelzer, Sara Poplau, Lauren Nicole Bell, Hale Z. Toklu, Roger L. Brown, Eric Williams, Mark Linzer

The Healthy Work Place (HWP) study investigated methods to improve clinicians’ dissatisfaction and burnout. The purpose of this paper is to identify factors that influenced study…

Registered nurses’ knowledge and care practices regarding patients with dysphagia in Saudi Arabia: A cross-sectional study

Manal Abdullah Khoja

The purpose of this paper is to assess the knowledge and practices of nursing staff caring for patients with dysphagia to determine any needs for further education programmes.

Environmental impact reduction as a new dimension for quality measurement of healthcare services: The case of magnetic resonance imaging

Amin Esmaeili, Charles McGuire, Michael Overcash, Kamran Ali, Seyed Soltani, Janet Twomey

The purpose of this paper is to provide a detailed accounting of energy and materials consumed during magnetic resonance imaging (MRI).

A strategic and good governance perspective on handling patient complaints

Sanna Pauliina Ryynänen, Risto Harisalo

The patient complaint is one of the main procedures of exercising patient’s rights in the Finnish health care system. Such complaints typically concern the quality of care and/or…

Iatrogenic emergency medicine procedure complications and associated trouble-shooting strategies: A narrative review

Rami A. Ahmed, Patrick G. Hughes, Ambrose H. Wong, Kaley M. Gray, Brad D. Gable, Derek Ballas, Ahmad Khobrani, Robert D. Selley, Colleen McQuown

The purpose of this paper is to provide a consolidated reference for the acute management of selected iatrogenic procedural injuries occurring in the emergency department (ED).

Managing the essential medicines stock at rural healthcare systems in India

Dinesh Kumar, D. Kumar

The purpose of this paper is to eliminate the medicine stock-out problem by building an optimum medicine stock in rural healthcare centers in India.

Surgical audit: are we not closing the loop?

Declan Dunne, Nikhil Lal, Nagarajan Pranesh, Michael Spry, Christopher Mcfaul, Paul Rooney

A clinical audit is a key component of the clinical governance framework. The rate of audit completion in general surgery has not been investigated. The purpose of this paper is…

Effect of Lean Six Sigma on quality performance in Malaysian hospitals

Selim Ahmed, Noor Hazilah Abd Manaf, Rafikul Islam

The purpose of this paper is to investigate the effects of Lean Six Sigma (LSS) and workforce management on the quality performance of Malaysian hospitals. This paper also…

Development of the Persian patient satisfaction questionnaire

Mahdi Nouri, Saeideh Ghaffarifar, Homayoun Sadeghi-Bazargani

The purpose of this paper is to explore the validity and reliability of the Persian version of the patient satisfaction questionnaire (PVPSQ). The study addressed the…

Effects of job resources factors on nurses job performance (mediating role of work engagement)

Muhammad Awais Bhatti, Norazuwa Mat, Ariff Syah Juhari

The purpose of this paper is to examine the mediating role of work engagement (vigor and dedication) between job resources (job characteristics, supervisor and co-worker support…

Investigating health information systems-induced errors

Maryati Yusof, Mohamad Norzamani Sahroni

The purpose of this paper is to present a review of health information system (HIS)-induced errors and its management. This paper concludes that the occurrence of errors is…

Patients’ satisfaction as a dimension of quality: a survey on outpatients’ care in Dubai

Bassam Mahboub, Ahmad Mawasi, Souzan Ali, Chiara Spina

The last few years have seen a stronger emphasis on patient-centred care within the international healthcare setting. Patient-centred care is clearly perceived to be important to…

Effective quality systems: implementation in Australian public hospitals

Sandra G. Leggat, Cathy Balding

The purpose of this paper is to review the implementation of seven components of quality systems (QSs) linked with quality improvement in a sample of Australian hospitals.

Identification of factors influencing the rise of cesarean sections rates in Pakistan, using MCDM

Yousaf Ali, Muhammad Waseem Khan, UbaidUllah Mumtaz, Aneel Salman, Noor Muhammad, Muhammad Sabir

The rate of cesarean sections has been rapidly increased in the last few decades in all the developing as well as developed countries. The rate of cesarean sections determined by…

Intravenous fluid delivery time improvement: application of cross-docking system

Sasan T. Khorasani, Maryam Keshtzari, Md Saiful Islam, Ramyar Feizi

The cost of pharmaceutical supply chain due to drug waste is one of the current major issues in health care. Drug waste associated with intravenous (IV) fluid form of medication…

Improving hospital food menu quality: an experimental approach

Jorunn Lindholm, Yasaman Vadoudi, Håvard Hansen

The purpose of this paper is to examine whether the negative impressions consumers hold toward institutional food can be remedied by subtle changes in menu descriptions. While an…