International Journal of Health Care Quality Assurance: Volume 33 Issue 1

Objective measures of workload in healthcare: a narrative review

Daniela Fishbein, Siddhartha Nambiar, Kendall McKenzie, Maria Mayorga, Kristen Miller, Kevin Tran, Laura Schubel, Joseph Agor, Tracy Kim, Muge Capan

Workload is a critical concept in the evaluation of performance and quality in healthcare systems, but its definition relies on the perspective (e.g. individual clinician-level vs…

Impact of caregiver overnight stay on postoperative outcomes

Susan Griffin, Leigh McGrath, Gregory T. Chesnut, Nicole Benfante, Melissa Assel, Aaron Ostrovsky, Marcia Levine, Andrew Vickers, Brett Simon, Vincent Laudone

The purpose of this paper is to determine the impact of having a patient-designated caregiver remain overnight with ambulatory extended recovery patients on early postoperative…

Implementation of the CLiP database: A pilot study from an audit of a consultation-liaison psychiatry service in Malaysia

Kenneth Ken Siong Lee, Umi Adzlin Silim

The purpose of this paper is to review the findings from an audit of the implementation of a consultation-liaison psychiatry (CLiP) database in all inpatients referred to a CLiP…

Six sigma approach for neonatal jaundice patients in an Indian rural hospital – a case study

Deoraj Prajapati, Gaurav Suman

The purpose of this paper is to implement Six Sigma approach to decrease the length of stay (LOS) of neonatal jaundice patients in an Indian government rural hospital situated in…

Leadership and quality management measurement models: an empirical study

Natkamol Chansatitporn, Vallerut Pobkeeree

The purpose of this paper is to explore, confirm and verify leadership with regards to quality management measurement models. This research focused on identifying individual staff…

Analysis of the operational risk factors in public hospitals in an Indian state: A hybrid DEMATEL–ISM–PROMETHEE approach

C.R. Vishnu, R. Sridharan, P.N. Ram Kumar, V. Regi Kumar

Risk management in the healthcare sector is a highly relevant sub-domain and a crucial research area from the humanitarian perspective. The purpose of this paper is to focus on…

Introducing the “5S-KAIZEN-TQM” approach into public hospitals in Egypt

Hisahiro Ishijima, Kaori Nishikido, Masashi Teshima, Sayumi Nishikawa, Eman Abdul Gawad

The purpose of this paper is to identify how the introduction and dissemination of the 5S-KAIZEN-TQM approach positively influence the Egyptian health sector and its…

Epidemiological shift of hepatitis A in EAGLE countries – a projection

Nidhi Ghildayal

Many world regions are developing quickly and experiencing increasing levels of sanitation, causing an epidemiological shift of hepatitis A in these areas. The shift occurs when…

Testing the Integrative Quality Care Assessment Tool (INQUAT): Comparing US and Italian managers’ perceptions of quality

Rebecca Amati, Tommaso Bellandi, Amer A. Kaissi, Annegret F. Hannawa

Identifying the factors that contribute or hinder the provision of good quality care within healthcare institutions, from the managers’ perspective, is important for the success…