International Journal of Health Care Quality Assurance: Volume 5 Issue 3

Napier House ‐ A Quality Assured Home

Clive George, Steve Casson

Describes the development of a quality assurance system in a residential home for the elderly mentally infirm, and its registration under ISO 9000/BS 5750. The two prime…

Correlating Strategic Variables to Hospital Risk of Failure

Sharon L. Oswald, Allison W. Harrison, William L. Woerner

An empirical study of 71 hospitals in the United States revealed that strategic factors are highly correlated with a hospital′s financial risk position. Finds strong statistical…

Napier House ‐ The Steps to Quality: Its Beginnings, Trials and Joys

Nancy Humphrey, Mark Hildrew

The authors are the Officer in Charge and one of the Care Officers of a local authority residential home for the elderly mentally infirm. Describes the staff′s experience in…

The Problem with Standards: A Plea for a Behavioural Framework

C. George Waterman

Standards are central to quality assurance; if they are ambiguous or imprecise then the entire enterprise is a waste of time. The way to eliminate ambiguity is to use behavioural…

Quality Assurance and Improvement: The Role of Strategy Making

Bert Telford, Steve Cropper, Fran Ackermann

Describes the process by which an NHS provider Unit sought to make quality assurance and improvement a shared concern of professionals and managers. Development of a quality…

Finding Out What the Customer Wants: Computer‐Assisted Telephone Interviewing (CATI)?

David Breen, R.D. Donnelly, James Chalmers

A population survey was carried out to explore whether responses to health and life‐style questions were similar in telephone owners and non‐owners. Concludes that Computer…