International Journal of Health Care Quality Assurance: Volume 5 Issue 4
Addressing the issues of management and quality
Table of contents
Health Authorities and BS5750: A Standard of Purchasing
John Smith, Steve HartReports on the experience of Mid‐Staffordshire Health Authority as the first health authority in the UK to be registered under British Standard 5750 for quality management…
An Interview with David O′Neill
IJHCQA interviews David O′Neill, focusing on his opinion of the development of total quality management in Trafford Health Authority.
Evaluating the Benefits of Standard Setting
Susan Gott, Rachael Murfin, Gerald McSorleyOutlines an approach to the systematic evaluation of the benefits of standard setting as part of a TQM programme, which looks at the systems and culture necessary to monitor and…
Outcome Measures for the Elderly: A Contradiction in Terms?
Susie GreenIdentifies some of the difficulties which mental health agencies have in evaluating their services, particularly those involving care of elderly patients. Describes a project…
QALYs and Quality Management: A Review of the Literature
Rowena DavisMuch has been written in the past 15 years on the rationing of services, quality of life, and quality‐adjusted life years (QALYs). However, there still seems to be much confusion…
Identifying the Benefits of TQM Projects
Ernie JamesTakes initial stock of the benefits that have accrued as a result of five TQM projects carried out in Worthing District Health Authority. Categorizes benefits in terms of the…
Total Quality Management: Is There Any Point in It?
Jenny HawkesQuestions whether people really understand what total quality management is, what it can do to an organization, how the organization can cope with fully espousing a TQM strategy…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar