International Journal of Health Care Quality Assurance: Volume 5 Issue 5
Addressing the issues of management and quality
Table of contents
The Health Care System in Greece since 1970: An Assessment
Anthony D. ApostolidesAssesses the health care system in Greece since 1970 through examination of its output and inputs. Concerning output, the country ranks well with regard to adult life expectancy…
An Approach to Customer Feedback
Joy WittyDetails an approach to the assessment of organizational performance. Outlines the undertaking of a consumer survey and how feedback from people using health services can be…
Negotiating Health Contracts: Harmony or Hostility?
Robin GourlayProposes a health contract negotiating model designed to ensure that quality of service is not compromised by confrontational stances taken by providers and purchasers. Shows how…
Quality Assurance in Health Care: The Theoretical Context
Penelope Ann RenwickExplores the theoretical context of quality and quality assurance in health care through a detailed review of the current literature. Outlines the definitions of quality and…
Providing a Personal Service in the Trent Region
Angela Schofield, Norma RaynesReports evaluation of the Trent Regional Health Authority′s “Providing a Personal Service” initiative, one of the first major quality management strategies in the NHS. The…
Tracing Market Movement: The Health Services Industry
Hooshang M. BeheshtiDiscusses why, when the nation′s mental health and substance abuse problems are well documented, quantitative data are lacking about who is most in need of care and where those…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar