International Journal of Health Care Quality Assurance: Volume 5 Issue 6

NHS Outpatient and Private Outpatient Satisfaction

Keith Hurst

Briefly reviews the literature on private outpatient satisfaction and NHS outpatient satisfaction. Describes the survey of patients in the two settings, focusing on the…

Quality Assurance in Podiatry

Penelope Renwick

Outlines the development of the profession of podiatry, and its regulatory bodies. Highlights areas of podiatric practice which are currently under scrutiny in terms of the…

Standards: Locally Led Standards Form Part of a Developing Total Quality Culture

Urvashi Bramwell

The involvement of all employees in a total quality programme is our aspiration. In practical terms, involvement and participation must start in a variety of ways. One of the…

Medical Audit in the Quality Process: A Practical Implementation

Andrew Matchet, Peter Rose

Examines the role of medical audit in the internal market‐driven quality process in health care provision. Explores the requirements to establish an efficient and effective…

Hearing the Patient′s Story

Sally Brant

There are many ways of endeavouring to assess patient satisfaction with health care. When planning a survey of patient views it is important to remember what the objectives of the…

A Framework for Measuring Quality in Health Care

Binshan Lin, Helmut Schneider

Attempts a contribution to the area of health care quality by presenting a framework for thinking about, and improving our understanding of, measuring quality in health care. To…