International Journal of Health Care Quality Assurance: Volume 7 Issue 7
Addressing the issues of management and quality
Table of contents
What Makes for Successful TQM in the NHS?
Richard JossA three‐year evaluation of total quality management (TQM) at NHSdemonstration sites shows there are clear factors which predictsuccessful implementation of TQM. The intention is…
Effective Use of a Common Problem‐solving Process as an Integral Part of TQM
W.D.T. PescodMany organizations implement TQM programmes, but it is estimated thatonly 25 per cent of them can be classified as successful in terms ofdelivering the benefits that should be…
Clinical Protocols Are Key to Quality Health Care Delivery
Tim HeymannThe use of clinical protocols allows health care providers to offerappropriate diagnostic treatment and care services to patients, variancereports to purchasers and quality…
Quality Management Initiatives in Health Care: : Diagnostic Imaging and Quality Management Case Study
Jillian R. HoreA comparative study of the quality management procedures adopted in sixgeneral hospitals in the UK, to examine different approaches to qualitymanagement, the extent of involvement…
Patient Satisfaction Studies: Methodology, Management and Consumer Evaluation
Claire Batchelor, David J. Owens, Martin Read, Michael BloorDiscusses how consumer evaluation studies of health‐care services mightbe undertaken to provide valid assessments of consumer opinions andpriorities, amenable to subsequent…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar