International Journal of Health Care Quality Assurance: Volume 9 Issue 3
Addressing the issues of management and quality
Table of contents
Service quality: a satisfaction survey of the elderly
Danielle McCartan‐Quinn, Eddie McAleer, Inam NaqviLocality management devolves the responsibility for the delivery of community health and social services to “localities” of some 25,000‐30,000 people. States that unit general…
The evolution of quality in the US health care industry: an old wine in a new bottle
Patrick Asubonteng, Karl J. McCleary, George MunchusExplores the evolution of the quality issue within the health care industry and also the significance of quality in the health industry along with the historical origins of…
Evaluating intervention programmes for quality assurance in hospitals
Rachel FleishmanDescribes a methodological framework for evaluating intervention programmes to establish and develop quality assurance systems in general hospitals, based on the authors’…
Achieving effective service‐contracting results: the process is the key to success
Susan E. HeinbuchFocuses on the contract process as a source of information for managers seeking to contract more effectively. Draws on the findings of a multiple‐case comparative study undertaken…
Quality function deployment (QFD): application to rehabilitation services
Edith M. EinspruchDescribes how the challenge of providing rehabilitative services at reasonable costs is beginning to mount. The management of quality in rehabilitative services is therefore…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar