International Journal of Health Care Quality Assurance: Volume 9 Issue 7
Addressing the issues of management and quality
Table of contents
Disease management at the system level ‐ an effective way to improve health care
Ulrika SvenskThe disease management approach to improving health care, at the system as well as the hospital level, has proved to be very powerful, producing unprecedented results in reducing…
Measuring service quality at the University of Texas M.D. Anderson Cancer Center
Elizabeth A. AndersonEvaluates the service quality of four clinics at the University of Texas M.D. Anderson Cancer Center using a questionnaire methodology. The SERVQUAL instrument was administered to…
Advancing observational quality methods for the measurement of forensic psychiatric care
David K. RobinsonDiscusses some of the current problems associated with observational quality measurement. Uses Lerninger’s conceptual theory‐generating model as the basis of discussion. Puts…
Improving the quality of out‐patient services in NHS hospitals: some policy considerations
Mike HartOne of the key objectives in the Patient’s Charter was to reduce the amount of time typically spent waiting for treatment in NHS out‐patient clinics, a documented source of…
Licensing, quality of care and the surveillance process
Rachel Fleishman, Dror Walk, Gad MizrahiAs part of the evaluation of an experimental programme of surveillance of institutions for the semi‐independent and frail elderly using the RAF method, an examination was made of…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar