The TQM Magazine: Volume 1 Issue 3
Table of contents
Management of Quality ‐ Quality of Management
Richard von RutteDiscusses that for TQM to succeed, management must be prepared to lead and motivate the workforce. Asserts this is accomplished by creating a corporate vision of quality, training…
After the Quality Gurus are Gone
Patrick ReillyConsiders there are two critical steps in implementing TQM. Asserts management must translate the quality guru′s message to the company′s culture and then integrate these…
TQM Transforms Philips Germany
Hans‐Ulrich FrehrDiscusses how transforming a large company from a quality control style of management to TQM requires careful planning and senior management commitment. Reveals how Philips…
A Blueprint for Quality
Hiromichi NakamuraDescribes how, in the face of severe competition from home and abroad, a new production improvement system was implemented which improved quality, reduced lead times and cut…
The Quality Management Maze
Morris Foster, Susan WhittleReviews the strengths and weaknesses of quality control, quality assurance, total quality control and total quality management and shows how you can choose the quality management…
A Passion for Quality
John SeddonDiscusses why, if quality is concerned with changing behaviour, we leave so much to chance. Asserts that organisations need to design into their TQM programmes the means for…
The Internal Change Agent
Philip AtkinsonDiscusses who should be the right person to direct a TQM implementation programme. Provides the answer based on experience in helping organisations plan and introduce total…
Quality Leadership at Baxter
Mike Easley, James SchlickDiscusses the keys to successful total quality management and how total quality management is accomplished. Explains the results of Kepner‐Tregoe′s research into the conditions…
The SAS approach to Quality
Owe LiljaAsserts that once it is realised that quality is the key to efficiency, a “commitment to quality” becomes a natural consequence. Contends that in the future SAS will see the…