The TQM Magazine: Volume 10 Issue 3

In the eye of the beholder?

John Peters

Considers the nature of a good academic article. Suggests factors such as accessibility, originality, meaningfulness to researchers and practitioners. Points out that ultimately…

Performance improvement: the downside to quality improvement (the surplus people problem)

H. James Harrington

Through the use of total quality management programmes, the industrialised western economies have made great strides in improving quality, reducing waste and increasing…

The strategic insights of Sun Tzu and quality management

V.H.Y. Lo, C.O. Ho, D. Sculli

Reports the results of an attempt to relate the military treatise of the ancient Chinese strategist Sun Tzu to strategic quality management. Two sets of 20 statements were…

A strategic methodology to the use of advanced statistical quality improvement techniques

Jiju Antony Mike Kaye, Andreas Frangou

It is widely considered that the advanced statistical quality improvement techniques (ASQIT) such as design of experiments and Taguchi methods form an essential part of the search…

Improving the competitiveness of manufacturing companies by continuous incremental change

P.E.D. Love, A. Gunasekaran, H. Li

Total quality management (TQM) is an approach to change that can respond to the needs of the organisation and customers and has become the raison d’être of any organisation…

Competition: what does it really mean?

Keith Walley

Extends a discussion concerning competition. A model is introduced, based on the concept of the extended product, in order to help TQM practitioners manage the competitiveness of…

Principle‐centered leadership and core value deployment

Rick L. Edgeman

Organizations devote a great deal of attention to the cultivation and deployment of competencies which support their mission and vision. Of equal importance, but less‐attended to…

Leadership performance in Greek enterprises using the EQA framework

D. Lipovatz

Leadership effectiveness is considered to be a key factor for the implementation of TQM. Although companies worldwide are increasingly adopting TQM, Greek companies have not taken…

Integration of quality and environmental management systems

Stanislav Karapetrovic, Walter Willborn

Discusses quality and environmental management systems integration. Concepts of a system and a “system of systems” are addressed, followed by a description of different management…