The TQM Magazine: Volume 10 Issue 5
Table of contents
The quality revolution ‐ in retrospect
John MacdonaldEdited excerpt from John Macdonald’s latest book Calling a Halt to Mindless Change ‐ a Plea for Commonsense Management by Amacom. The article looks back at the “changeling…
New quality cost model used as a top management tool
Rune M. MoenMeasuring quality costs has been emphasized as an important part of quality improvement since the early 1950s. A chapter on quality costs seems to be almost compulsory in every…
Process analysis tools for process improvement
Jay BalBusiness process re‐engineering and total quality management both emphasise the benefits that a process orientated view of company operations can bring. Acquiring a clear…
Team charter
Nancy L. Wilkinson, John W. MoranProvides a step by step template for developing a team charter. Notes that a team charter is an important element in any teamworking process as it provides a start‐up direction…
ISO 9000 or TQM: which approach to adopt ‐ a Canadian case study
George LaszloThis is a case study of a Canadian privately‐owned manufacturing organisation having about 200 employees that embarked on its quality journey about two years ago. Their choice to…
Quality costing of an administrative process
F. Merle Bland, John Maynard, David W. HerbertThe purpose of this paper is to describe a methodology for measuring “cost of poor quality” within an administrative process. The methodology provides primarily a process analysis…
Total quality management: origins and evolution of the term
Angel R. Martínez‐Lorente, Frank Dewhurst, Barrie G. DaleThe focus of this paper is to trace the origins of the term TQM and clarify the different definitions employed by academics and practitioners. Feigenbaum and Ishikawa are perhaps…
Harnessing human resources to achieve business excellence
Michael M. Kaye, Marilyn D. DyasonThe authors address the failure of companies to reach a sufficiently mature stage of quality required to be truly competitive and to exhibit the characteristics of so‐called…