The TQM Magazine: Volume 11 Issue 1
Table of contents
Performance improvement: a manager for the twenty‐first century ‐ part II
H. James HarringtonManagers are people who accomplish tasks through others. For the twenty‐first century, managers should be defined as people who accomplish tasks through their effective use of…
A window on quality improvement in the Czech Republic
Rick King, Michael Gildea, Rick L. Edgeman, George Mansfeld, Pavla MacurováThe Czech Republic has a long history of product excellence recognizable in such diverse areas as beer, weapons and shoe manufacture. Moreover, many of the ideas regarded as…
Quality in Scotland
Ron Masson, Robert RaesideGives an extensive historical overview of the industrial history of Scotland. Goes on to look at quality in Scotland today. Reports on a survey of 200 enterprises in Central…
Maintenance has a role in quality
Antero Ollila, Markku MalmipuroMaintenance is not usually noticed in the context of quality. Some quality philosophies recognize that production equipment must be maintained in order to manufacture quality…
Survival to success: the case of RHP Bearings, Blackburn
S. Regan, B.G. DaleThis paper outlines the key events and changes which have resulted in the transformation of the RHP Bearings Blackburn foundry from potential closure to a successful business unit…
Employee response to continuous improvement groups
Geraldine Hammersley, Ashly PinningtonContinuous improvement groups are teams of employees with special responsibility for improving quality. This paper reports on the first 12 months of a pilot implementation by Land…
Mass customization and mass production
Laetitia Radder, Lynette LouwTotal quality management resulting from total customer satisfaction today can mean giving every customer a product tailored specifically to his or her needs. In the past…
Japan/ASEAN TQM project
Tadato OnitsukaOver the past several years, the Standards Department of the Agency of Industrial Science and Technology, MITI has rendered technical aid to ASEAN countries: promulgating total…
Company benchmarking as a tool to aid competitiveness
Terry PilcherEuropean competitiveness on world markets is being eroded. The Council of Ministers invited the European Commission to present proposals on developing the use of benchmarking as a…
What’s this “systems” stuff, anyhow?
H. James Harrington, Joseph J. Carr, Robert P. ReidDiscusses a simple overview of systems and systems theory. Describes what a system is and does. Suggests seven principles to use when designing or evaluating a system including…