The TQM Magazine: Volume 11 Issue 3
Table of contents
Next‐generation quality management: multinational, multidisciplinary and performance‐focused
John Dalrymple, Rick L. Edgeman, Mark Finster, Jose‐Luis Guerrero‐Cusumano, Douglas A. Hensler, William C. ParrOutlines the origin, vision, guiding principles and strategic intents of the Multinational Alliance for the Advancement of Organizational Excellence (MAAOE). Describes how MAAOE…
Experiences in initiating Baldrige‐based quality in a NIST technical division
Dennis A. SwytWithin the National Institute of Standards and Technology (NIST), which administers the Malcolm Baldrige National Quality Award (MBNQA), a NIST technical division has initiated a…
Project management: a quality management approach
George P. LaszloExcellent publications have been available on project management for many years and much discussion has taken place extolling the virtues of this aspect of management and its…
Customer relationship leadership: a leadership and motivation model for the twenty‐first century business
Jeremy Galbreath, Tom RogersCustomer relationship management, or CRM, is a new management concept ‐ a new approach ‐ to managing customers. CRM is about the management of technology, processes, information…
New product design and development: a generic model
A.J. Peters, E.M. Rooney, J.H. Rogerson, R.E. McQuater, M. Spring, B.G. DaleThis paper describes a generic model of the new product design and development (NPDD) process. The model has been derived from best practice observed in fieldwork carried out in a…
Organisational quality ‐ a cognitive approach to quality management
Shahid Yamin, A. GunasekaranConceptually argues that quality is a cognitive issue and a process of continuous innovation. Adoption of such innovations requires understanding of the nature of an organisation…
Within the Canadian boundaries: a close look at Canadian industries implementing continuous improvement
Shelly Jha, John Michela, Hamid NooriThis paper summarises the results of a survey of how Canadian firms are implementing continuous improvement (CI) programs, where CI is defined as a set of activities intended to…