The TQM Magazine: Volume 12 Issue 4
Table of contents
The year 2000 problem of ISO 9000: will the quality standards survive the proposed year 2000 revision?
Bøje Larsen, Tord HäversjöThe ISO 9000 standards were first published in 1987. A first, more limited revision was completed in 1994. There is now a more thorough revision underway. A first draft of the…
TQM as a management system consisting of values, techniques and tools
Ulrika Hellsten, Bengt KlefsjöThe interest in total quality management (TQM) has increased rapidly in recent years. Some people see TQM as something necessary to reach competitiveness but others claim TQM to…
An examination of the main factors affecting trust/commitment in supplier‐dealer relationships: an empirical study of the Swedish wood industry
Mosad Zineldin, Patrik JonssonThis research examines the importance of a set of underlying variables, such as willingness of the supplier to adapt to the dealer, built‐up relationship bonds, costs of…
Marginalisation of quality: is there a case to answer?
B.G. Dale, R.T. Williams, T. van der WieleThis paper makes the point that since the early 1990s there have been signs (e.g. the move from quality and total quality management (TQM) to excellence, and process control to…
QS 9000 registration for lean manufacturing
Tom Bramorski, Manu S. Madan, Jaideep MotwaniThe QS 9000 quality system was developed in the United States in 1994 by a team consisting of representatives of General Motors, Ford, and Daimler‐Chrysler as well as the US truck…
An integrated approach to problem solving: linking K‐T, TQM and RCA to TPM
Terry Finlow‐Bates, Bert Visser, Christine Finlow‐BatesSuccessful total quality management (TQM) is dependent on first class problem solving. Numerous techniques have been created to help the TQM practitioner along the problem solving…
Continuous improvement and employee participation in SMEs
Antonio García‐Lorenzo, J. Carlos Prado Prado, Jesús García ArcaThe active participation of all personnel is the basis for continuous improvement in companies. This paper describes the main features of systems for channelling such…
The readiness of selected South African organisations to mass customise
Laetitia Radder, Lynette LouwTotal quality management resulting from the quest for total customer satisfaction implies giving every customer a product tailored specifically to their needs at a price…