The TQM Magazine: Volume 13 Issue 2

The AO chronicle: earth@omega or sustainability@alpha?

Rick L. Edgeman, Douglas A. Hensler

We are at perilous points in the histories of humanity and of planet Earth. Plant and animal species are disappearing at an alarming rate in parallel with ecosystem distress and…

The economic driver for the twenty‐first century: quality

Joseph A. DeFeo, Alexander Janssen

Predicts a major role for quality in the business world of the twenty‐first century. Considers a broad range of developments such as the possible advances in online business…

The garbage can life cycle model of quality management

Bøje Larsen

The rapid fashion swings in popular management theory puzzle and alarm many observers and users of management theory. New concepts arrive, experience a sudden popularity, then…

The definition method zero applied to ISO 9000 quality manuals

V.H.Y. Lo, P. Humphreys, D. Sculli

Presents the results of a study on the value of producing a standard type quality manual using the definition mode zero (IDEF0) format. IDEF0 was developed for the integrated…

An EMS approach to environmentally‐friendly construction operations

K.F. Pun, I.K. Hui, W.K. Lee

The increasing consciousness of environmental protection has fostered the development of environmental management systems (EMS). ISO 14001 is an international standard that…

The role of ISO 9001 in managing the quality of R&D activities

Dilani Jayawarna, Alan W. Pearson

Recent studies of quality management systems suggest that all the quality dimensions that are expected within an integrated system are strongly associated with the basic framework…

Total quality management: an examination of the writings from a UK perspective

Z.M. Zain, B.G. Dale, D.F. Kehoe

Uses the three quality dimensions of: systems; tools and techniques; and people, analyses the contribution of UK writers to the development of the body of knowledge known as total…