The TQM Magazine: Volume 14 Issue 2
Table of contents
Implementation of total quality management in the managed care industry
Seyed‐Mahmoud AghazadehThis paper presents an evaluation and discussion of total quality management (TQM), focusing on its origin, measure, and implementation into a specific industry (managed care). It…
Critical success factors for the successful implementation of six sigma projects in organisations
Ricardo Banuelas Coronado, Jiju AntonySix sigma is a popular approach to drive out variability from processes using powerful statistical tools and techniques. Although originally introduced by Motorola in 1986 as a…
When change is no longer enough: what do we mean by “transformation” in organizational change work?
Paul Tosey, Graham RobinsonThe term “transformation” is much used in the practice and literature of management and organizations. We are curious as to why there has been little challenge to or questioning…
Empowerment: the key to quality
James T. Scarnati, Betty J. ScarnatiDiscusses attributes of leadership that are necessary in a quality organization. Defines empowerment as a philosophy, an attitude and a way of thinking that supports the quality…
Total quality management in Papua New Guinea: a survey of current practices
Ramudu BhanugopanThere has been a major concern expressed among industrial buyers, suppliers, manufacturers and customers about the quality of goods and services offered in Papua New Guinea. The…
Explorative study of the expected consequences for existing quality management systems due to the revision of ISO 9001 in certified companies in Germany
Ingo Janas, Holger LuczakThe revised ISO 9001 requires companies fundamentally to restructure their existing quality management system and to adapt it to the processes taking place in the individual…