The TQM Magazine: Volume 14 Issue 6

The line‐up of leadership

Yoshio Kondo

Discusses topics claimed to be indispensable for displaying leadership: the right job for the right person; mandatory aims and optional methods approach; common aims and “dream”;…

How IMS can achieve ISO 9001:2000 certification

Y.K. Chan, Jacob Kam, K. Neailey, W.H. Ip

A significant milestone of the quality journey of the MTR Corporation (MTR) was the establishment of the ISO 9000‐based quality management system (QMS) in its core departments…

TPM: situation and procedure for a soft introduction in Italian factories

Emilio Ferrari, Arrigo Pareschi, Alberto Regattieri, Alessandro Persona

Personalization of products, mix variability and short time to market are the most important factors that have forced companies to a new form of organization during past years. A…

Total productive maintenance in a South African pulp and paper company: a case study

R.W.E van der Wal, D. Lynn

Looks at the implementation of total productive maintenance (TPM) at one South African mill and attempts to establish the influence that this journey has had on productivity…

Barriers to implementing TQM in Indonesian manufacturing organizations

Kifayah Amar, Zuraidah Mohd Zain

This study examines the barriers faced by Indonesian manufacturing organizations in the implementation of TQM. Out of a total sample size of 364 selected organizations identified…

Factor analysis on service attributes of Canakkale municipality

Murat Gumus, Nilay Koleoglu

Owing to the customer‐oriented service endeavours, firms, either private or public, need to improve service offerings by determining the demands of their target groups. Exploring…

Building a Project‐driven Enterprise: How to Slash Waste and Boost Profits through Lean Project Management

K. Narasimhan

Handbook of Industrial Engineering: Technology and Operations Management 3rd edition

K. Narasimhan