The TQM Magazine: Volume 15 Issue 1
Table of contents
The development of sector‐based quality assurance standards in the UK: diverging or dovetailing?
Susan M. Ogden, Nigel P. GriggIn 1979, the UK set the standard on which the universally recognised ISO 9000 series was based. Part of the rationale for the creation of a generic quality assurance standard was…
Managing for quality in the USA and Japan: differences between the MBNQA, DP and JQA
Hsien H. Khoo, Kay C. TanJapanese and US organizations, in their strivings to achieve organizational and quality excellence, differ significantly in various aspects of management and work culture…
The new performance evaluation methodology and its integration with management systems
José Flávio Guerra Machado Coelho, David MoySustainability of organizations is directly linked to the continual improvement of business performance. Many organizations have found a way to improve performance through the…
Assessing quality management systems of Mexico’s maquiladoras
Nael Aly, Daniel SchlossAssesses the quality management systems of the maquiladoras in the Tijuana region of Mexico. Maquiladoras are manufacturing plants set up by foreign companies in the border zone…
Future considerations for the training and development of Australian quality managers
Deb Stewart, Dianne WaddellAdequate, appropriate training of quality managers is essential to the development and implementation of effective quality management systems. This study reports on a survey of…
SME integrated management system: a proposed experiences model
Dirk MackauIn the past, many management systems have been developed. This paper describes a new concept especially suitable for small‐ and medium‐sized enterprises that integrates different…
The moderating impacts of business planning and firm size on total quality management practices
Z.T. TemtimeTotal quality management (TQM) research has concentrated on large firms. Little has been done on the TQM practices of small‐ and medium‐sized enterprises (SMEs), particularly in…