The TQM Magazine: Volume 15 Issue 2

A core value model for implementing total quality management in small organisations

Jonas Hansson, Bengt Klefsjö

Total quality management (TQM) has been recognised and used during the last decades by organisations all over the world to develop a quality focus and improve organisational…

Application of the Hoshin Kanri methodology at a higher education establishment in the UK

Paul Roberts, Charles Tennant

Hoshin Kanri has been described as one of the core aspects of Japan’s management system, for integrating the principles of total quality management (TQM) within the organisation’s…

Where next for ISO 9000 companies?

Shirley Coleman, Alex Douglas

Many organisations take their quality improvement initiatives no further than ISO 9000. Others try to achieve TQM and fail, while others successfully make the transition. This may…

The establishment of a TQM system for the health care industry

Ching‐Chow Yang

In recent years, the health care industry in Taiwan has been facing various difficulties, which are primarily from the implementation of National Health Care Insurance policy. The…

Innovation and TQM in Swedish higher education institutions – possibilities and pitfalls

Håkan Wiklund, Bengt Klefsjö, Pia Sandvik Wiklund, Bo Edvardsson

Emphasis on quality improvement has been one of the most characteristic features of higher education policy in Nordic and other European countries during the 1990s. In Sweden, the…

Align your management processes for effectiveness

Willy A. Sussland

Waves of restructuring have left enterprises with a patchwork of processes, and ultimately in a strategic quandary. The ensuing misalignment of style, strategies, systems, and…