The TQM Magazine: Volume 16 Issue 6

Critical issues for TQM implementation in higher education

Mete B. Sirvanci

While total quality management has been adopted by many organizations world‐wide, its implementation in non‐profit organizations, such as higher education institutions, presents…

Corporate social reporting in Irish financial institutions

Alex Douglas, John Doris, Brian Johnson

This paper proposes a four‐state framework for measuring corporate social responsibility reporting and argues that TQM or excellent organisations should be in an advanced state of…

Quality management in global firms

Stefan Lagrosen

The purpose of the study reported is to explore the approaches that multinational companies take in order to handle international differences in their management of quality…

Have TQM organisations adjusted their performance management (appraisal) systems? A study of UK‐based TQM‐driven organisations

E. Soltani, R.B. van der Meer, J. Gennard, M.T. Williams

Reports findings from a survey designed to measure the consistency and congruity of HR performance evaluation systems with quality management precepts in UK‐based quality‐focused…

Evaluation of the external transfer of quality management systems of the world's largest corporations

Robert Karaszewski

Many of today's global corporations are more powerful than some European, Asian or African countries. Decisions made in peaceful offices by board members can influence the course…

The Six Sigma Handbook Revised and Expanded: A Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels

K. Narasimhan