The TQM Magazine: Volume 17 Issue 3

The origins and development of quality initiatives in American business

Henry H. Goldman

Seeks to examine the origins and development of quality initiatives in US business.

Organizational structure for customer‐oriented TQM: an empirical investigation

Naceur Jabnoun

The purpose of this paper is to identify the organizational structure that supports the implementation of customer‐oriented total quality management (TQM).

Using machine learning to support quality management: Framework and experimental investigation

Loukas Tsironis, Nikos Bilalis, Vassilis Moustakis

To demonstrate the applicability of machine‐learning tools in quality management.

Strategic manufacturing benchmarking

Mohammad Z. Meybodi

The purpose of the article is to improve the effectiveness of benchmarking by detecting and reconciling possible inconsistencies in manufacturing strategy process and identifying…

Best practices of selected Greek organizations on their road to business excellence: The contribution of the new ISO 9000:2000 series of standards

Fotis K. Vouzas, Katerina D. Gotzamani

To theoretically investigate and empirically test the current status of best practices in selected Greek industrial organizations on the road to business excellence through the…

Management effects on quality‐policy implementation

Calvin London

This paper aims to review the levels of management commitment and involvement in four small (fewer than 500 employees) pharmaceutical companies and the nature and extent of…

Does soft TQM predict employees’ attitudes?

Ooi Keng Boon, V. Arumugam, Teo Seng Hwa

This study seeks to investigate the effects of soft total quality management (TQM) on employees’ attitudes within a large Malaysian semiconductor organization. Despite extensive…

The Center for Creative Leadership Handbook of Leadership Development (2nd ed.)

K. Narasimhan

High Quality at Economical Cost: Concepts, Approaches, Techniques in Design and Manufacture

K. Narasimhan